Can I Return My Purchase?

That depends on when it was purchased and what the item is.

Can’t be bothered scrolling through our full returns policy to work it out? This should help!

Change of mind

If you change your mind about something you purchased or it doesn’t quite fit, we’re happy to accept a return provided it meets the following criteria:

  • Return within 30 days of purchase
  • Return with your receipt or proof of purchase
  • Item must be in perfect unused condition
  • All tags and labels need to be attached
    • Swimwear must have protective gusset attached

These products are not eligible for change of mind return:

  • Underwear
  • Earrings
  • Cosmetics
  • Gift Cards
  • Sale/Clearance
  • Seconds

Faulty

If something is faulty, incorrectly described or different from the sample shown we will sort you out with an exchange or refund provided the item is returned within a reasonable time with proof of purchase. Can’t find your receipt? A bank statement will be fine, if you don’t have that get in touch and we will do our best to track it down.

Where do I find your full returns policy? 

You can read the full policy on our Returns page.

How do I arrange my return?

For in store purchase see How Can I Return an In Store Purchase?

For online orders, Store to Door and Click & Collect see How Can I Return an Online Order?

Have more questions?

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