If you purchased an item in store, you can return it to any factorie store for a refund or exchange, subject to our Returns Policy.
- Visit Can I return my purchase? to ensure eligibility
- Visit your nearest factorie store. To find your nearest store, visit our Store Finder
What do I need to bring?
Please take your unwanted items with proof of purchase (receipt or bank statement), if you paid using a card please take this with you.
Can I return my in store purchase via mail?
Items purchased in store can’t be returned by post.
How will my refund be paid?
If you request a refund, the purchase will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. Paid using a card, we’ll refund back to your card so make sure you bring it with you.
The store asked for my details, what do you do with those?